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Owned and operated by Live Well Nexus, our team is here to support your wellness journey with thoughtful, personal care.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your doorstep.
What is your return policy?
We offer 30-Day Returns on our wellness products. If something is not the right fit for your space or routine, please review our Return Policy page for full details on how to start a return.
Can I exchange my product for a different model?
We are happy to help with exchanges within our 30-Day Returns window. Simply reach out to us via email or phone, and we will walk you through the process for swapping to a different PEMF mat, red light panel, sauna, or cold plunge.
How do I choose the right wellness product for my space?
Consider the size of your dedicated wellness area and which modality resonates most with your daily ritual. Our product pages include detailed dimensions, power specifications, and usage guides to help you select the perfect fit for your home sanctuary.
Do your products require any special setup?
Most of our PEMF mats and red light therapy panels are designed for simple, at-home setup by you. Infrared saunas and cold plunges include detailed instructions and all necessary hardware so you can assemble them at your own pace in your chosen space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Every inquiry receives a thoughtful, personal reply within one business day.
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Your personal information is protected with industry-standard encryption at every step.
Thoughtful Guidance
We help you find the right product for your space, lifestyle, and personal wellness ritual.
30-Day Returns
If a product is not the right fit, our return process is straightforward and stress-free.
